We pride ourselves on offering an excellent level of service, including:

 

- Service Level Agreements detailing our published key performance indicators against which we monitor how we are doing

- A range of quality control processes ensuring your matters are dealt with on time and on budget

- An out of hours service for emergencies

- We share our experience with you by newsletters, seminars and free of charge advice line

- An e-learning programme

- Transparent and competitive pricing with agreed fee, capped costs and hourly rate options.

 

We also have a strong commitment to Social Inclusion and to playing our part in achieving sustainable environmental improvements on a year on year basis.